{"id":4266,"date":"2022-11-09T12:47:26","date_gmt":"2022-11-09T12:47:26","guid":{"rendered":"https:\/\/www.oxygenworldwide.com\/?page_id=4266"},"modified":"2025-11-26T07:53:10","modified_gmt":"2025-11-26T07:53:10","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/www.oxygenworldwide.com\/en\/services\/service-and-support\/","title":{"rendered":"Service and Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-lxmt-bg row-container\" id=\"row-unique-0\"><div class=\"row one-top-padding single-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible zoom-in\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h1 class=\"h1 text-accent-color\" ><span>Oxygen Travel Support and 24\/7 Emergency Assistance<\/span><\/h1><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-1\"><div class=\"row single-top-padding single-bottom-padding single-h-padding limit-width row-parent\" data-height-ratio=\"5\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light sticky-element sticky-sidebar animate_when_almost_visible top-t-bottom\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-single-media  text-left\"><div class=\"single-wrapper\" style=\"max-width: 100%;\"><div class=\"tmb tmb-light  img-round img-round-xl tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\"><div class=\"t-inside\"><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"uncode-single-media-wrapper img-round img-round-xl\"><img decoding=\"async\" class=\"wp-image-4775\" src=\"https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/service-support.jpg\" width=\"1333\" height=\"333\" alt=\"Service &amp; Support Oxygen WorldWide\" srcset=\"https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/service-support.jpg 1333w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/service-support-300x75.jpg 300w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/service-support-1024x256.jpg 1024w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/service-support-768x192.jpg 768w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/service-support-18x4.jpg 18w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/service-support-350x87.jpg 350w\" sizes=\"(max-width: 1333px) 100vw, 1333px\" \/><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-2\"><div class=\"row one-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light sticky-element sticky-sidebar animate_when_almost_visible left-t-right\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"animate_when_almost_visible left-t-right icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\" ><span class=\"text-color-213556-color btn-disable-hover\"><i class=\"fa fa-world fa-5x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><p class=\"text-top-reduced text-lead\"><b>OxygenWorldwide<\/b>\u00a0considers customer service of extreme importance.<\/p>\n<\/div><\/div><div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">OxygenWorldwide provides 24\/7 multilingual support and emergency assistance for people travelling with medical oxygen. From refills and repairs to hotel coordination and doctor referrals, the team ensures reliable, safe travel anywhere in the world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Travelling with oxygen should never feel uncertain. Yet anyone who depends on it knows that questions arise the moment you start planning a trip.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What if there\u2019s a delay? What if the equipment stops working? Who do you call if something feels wrong?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s where OxygenWorldwide comes in. Since 1993, we\u2019ve helped travellers move freely and confidently by offering dedicated, round-the-clock support wherever they go. Whether you\u2019re taking a short break, spending a winter abroad, or cruising between countries, our multilingual team is ready to help, day or night.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every OxygenWorldwide customer receives access to our <\/span><b>24\/7 multilingual emergency line<\/b><span style=\"font-weight: 400;\">. One number connects you directly to our experienced support team, who will talk you through any problem calmly, coordinate repairs or replacements, and stay with you until it\u2019s solved. You\u2019ll never be left wondering what to do next.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Why Reliable Oxygen Support Matters When You Travel<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Travelling with oxygen isn\u2019t just about getting the oxygen to your destination. Every country has their own standards, local suppliers, and power systems. The airlines, cruise companies, and hotels all handle oxygen in their different ways. These small differences can feel daunting, especially when your health depends on stability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why reliable support is absolutely essential. It\u2019s not only about fixing problems; it\u2019s about peace of mind. When something unexpected happens, a delayed flight, a missing cylinder, a faulty plug adapter, you want a team that knows how to act fast, across languages and borders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">OxygenWorldwide\u2019s service takes away the stress &#8211; you have a team looking after you. We partner with trusted local suppliers in more than 120 countries, coordinate directly with hotels and hospitals, and communicate in your language. It\u2019s a safety net that lets you focus on what matters most: enjoying your time away.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How Our 24\/7 Support Works in Practice<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here\u2019s what happens behind the scenes when you call our emergency number.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Immediate human response.<\/b><span style=\"font-weight: 400;\"> You speak to one of our multilingual team members\u2014no automated systems.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Situation check.<\/b><span style=\"font-weight: 400;\"> We listen carefully, confirm your location, and identify the type of oxygen or equipment involved.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>First-line troubleshooting.<\/b><span style=\"font-weight: 400;\"> If it\u2019s a minor issue (like tubing or flow settings), we often solve it together by phone.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Local coordination.<\/b><span style=\"font-weight: 400;\"> If a technician or refill is needed, we contact our nearest partner and arrange an on-site visit.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Follow-up.<\/b><span style=\"font-weight: 400;\"> Once resolved, we check back to make sure everything\u2019s running smoothly.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Our goal is simple: to keep your oxygen flowing and your travel plans uninterrupted.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Common Questions About Oxygen Travel Support<\/span><\/h2>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What languages does your support team speak?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Our team speaks English, French, German, Dutch, and Spanish. No translation apps are needed, simply call us and we will talk to you directly.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I get a user manual in my language?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes. We can email a digital manual for your oxygen device in your preferred language.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"I brought my own concentrator and it is defective. Can you repair it?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We cannot repair equipment not rented through us, but we can arrange a replacement concentrator quickly so you are never left without oxygen.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"My oxygen supply is running low. How do I request a refill?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Call our emergency number. Please contact us at least two days before your supply runs out so we can plan delivery smoothly.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"There is a problem with my concentrator, can you help?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes. We provide full 24\/7 support for any oxygen we have supplied. Our team will troubleshoot by phone or send a technician to repair or replace it.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How quickly do you respond to emergencies?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Most problems are solved immediately over the phone. If a technician visit is required, we usually resolve it the same day whenever possible.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"I arrived early and the oxygen is not there yet. What should I do?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Call us. We will check with our logistics partner and give you an exact delivery time.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I request a longer tube for my concentrator?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, just let us know. We will provide one as soon as possible, although in very hot weather longer tubing can occasionally cause condensation.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What should I do during a power outage?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Use your backup cylinder while the power is out, then call us. If you do not have a backup or it is running low, we will arrange one right away.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"My oxygen tank seems to be leaking. Can it be replaced?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes. Contact our emergency number and we will send a technician to replace it safely.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"I am changing hotels. How do I move my oxygen?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Call as soon as possible and we will organise delivery to your new accommodation.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"I need to see a doctor while abroad. Can you help?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"If your accommodation has a reception, ask them first. If not, or if language is a problem, call us and we will help you reach a doctor quickly.\"\n      }\n    }\n  ]\n}\n<\/script><\/p>\n<p><b>What languages does your support team speak?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Our team speaks English, French, German, Dutch, and Spanish. No translation apps needed\u2014just call us and we\u2019ll talk to you directly.<\/span><\/p>\n<p><b>Can I get a user manual in my language?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Yes. We can email a digital manual for your oxygen device in your preferred language.<\/span><\/p>\n<p><b>I brought my own concentrator and it\u2019s defective. Can you repair it?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">We can\u2019t repair equipment not rented through us, but we can arrange a replacement concentrator quickly so you\u2019re never left without oxygen.<\/span><\/p>\n<p><b>My oxygen supply is running low. How do I request a refill?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Call our emergency number. Please contact us at least two days before your supply runs out so we can plan delivery smoothly.<\/span><\/p>\n<p><b>There\u2019s a problem with my concentrator\u2014can you help?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Absolutely. We provide full 24\/7 support for any oxygen we\u2019ve supplied. Our team will troubleshoot by phone or send a technician to repair or replace it.<\/span><\/p>\n<p><b>How quickly do you respond to emergencies?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Most problems are solved immediately over the phone. If a technician visit is required, we usually resolve it the same day whenever possible.<\/span><\/p>\n<p><b>I arrived early and the oxygen isn\u2019t there yet. What should I do?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Call us. We\u2019ll check with our logistics partner and give you an exact delivery time.<\/span><\/p>\n<p><b>Can I request a longer tube for my concentrator?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Yes, just let us know. We\u2019ll provide one as soon as possible, although in very hot weather longer tubing can occasionally cause condensation.<\/span><\/p>\n<p><b>What should I do during a power outage?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Use your backup cylinder while power is out, then call us. If you don\u2019t have a backup or it\u2019s running low, we\u2019ll arrange one right away.<\/span><\/p>\n<p><b>My oxygen tank seems to be leaking. Can it be replaced?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Yes. Contact our emergency number and we\u2019ll send a technician to replace it safely.<\/span><\/p>\n<p><b>I\u2019m changing hotels. How do I move my oxygen?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Call as soon as possible and we\u2019ll organise delivery to your new accommodation.<\/span><\/p>\n<p><b>I need to see a doctor while abroad. Can you help?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">If your accommodation has a reception, ask them first. If not\u2014or if language is a problem\u2014call us and we\u2019ll help you reach a doctor quickly.<\/span><\/p>\n<p><b>Always Here, Wherever You Travel<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Since 1993, OxygenWorldwide has supported travellers who rely on oxygen in over 120 countries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our multilingual staff, strong partner network, and practical experience mean you can travel with confidence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We don\u2019t just deliver oxygen &#8211; we deliver peace of mind.<\/span><\/p>\n<p><b>Fill in the travel form<\/b><span style=\"font-weight: 400;\"> and let us take care of the rest. Wherever you go, we go with you.<\/span><\/p>\n<\/div><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><span class=\"btn-container btn-block\" ><a role=\"button\"  href=\"https:\/\/www.oxygenworldwide.com\/en\/contact\/enquiries\/\" class=\"custom-link btn btn-lg border-width-0 btn-color-133983 btn-block btn-no-scale btn-icon-left\">Submit your no-obligation request here<\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-108971-bg row-container\" id=\"row-unique-4\"><div class=\"row double-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-4 half-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"animate_when_almost_visible bottom-t-top icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\" ><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/contact\/enquiries\/\" target=\"_blank\" class=\"text-accent-color custom-link\"><i class=\"fa fa-world fa-4x fa-fw\"><\/i><\/a><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-4x\"><h3 class=\"h2\"><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/contact\/enquiries\/\" target=\"_blank\">OXYGEN for my holiday<\/a><\/h3><\/div><p>You can request a non-binding quotation for oxygen services abroad.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-4 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"animate_when_almost_visible bottom-t-top icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\" ><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/ehic\/\" class=\"text-accent-color custom-link\"><i class=\"fa fa-medkit fa-4x fa-fw\"><\/i><\/a><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-4x\"><h3 class=\"h2\"><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/ehic\/\">EHIC Scheme<\/a><\/h3><\/div><p>We have started a special service for the initial set-up of the medical oxygen at your destination to give you peace of mind.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-4 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible bottom-t-top\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\" ><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/blog\/\" class=\"text-accent-color custom-link\"><i class=\"fa fa-bubble fa-4x fa-fw\"><\/i><\/a><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-4x\"><h3 class=\"h2\"><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/blog\/\">Read our blog<\/a><\/h3><\/div><p>Find out all the news and updates about travelling with oxygen.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-4\" data-row=\"script-row-unique-4\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-4\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Oxygen Travel Support and 24\/7 Emergency Assistance OxygenWorldwide\u00a0considers customer service of extreme importance. OxygenWorldwide provides 24\/7 multilingual support and emergency [...]","protected":false},"author":6,"featured_media":4775,"parent":4105,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":1408,"footnotes":""},"class_list":["post-4266","page","type-page","status-publish","has-post-thumbnail","hentry","page_category-services"],"_links":{"self":[{"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/pages\/4266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/comments?post=4266"}],"version-history":[{"count":29,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/pages\/4266\/revisions"}],"predecessor-version":[{"id":7921,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/pages\/4266\/revisions\/7921"}],"up":[{"embeddable":true,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/pages\/4105"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/media\/4775"}],"wp:attachment":[{"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/media?parent=4266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}