{"id":8570,"date":"2026-04-20T10:21:09","date_gmt":"2026-04-20T10:21:09","guid":{"rendered":"https:\/\/www.oxygenworldwide.com\/?page_id=8570"},"modified":"2026-04-23T08:54:54","modified_gmt":"2026-04-23T08:54:54","slug":"important-remarks-for-oxygen-requests","status":"publish","type":"page","link":"https:\/\/www.oxygenworldwide.com\/en\/important-remarks-for-oxygen-requests\/","title":{"rendered":"Important Remarks for Oxygen Requests"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-lxmt-bg row-container\" id=\"row-unique-0\"><div class=\"row one-top-padding single-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible zoom-in\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h1 class=\"h1 text-accent-color\" ><span>Important Remarks for Oxygen Requests<\/span><\/h1><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row inverted-device-order row-container\" id=\"row-unique-1\"><div class=\"row single-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-8 single-internal-gutter\"><div class=\"uncol style-light sticky-element sticky-sidebar animate_when_almost_visible left-t-right\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">Please note the following important remarks when requesting your oxygen service:<\/span><\/p>\n<p><b>DELIVERIES<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Even though OxygenWorldwide delivers to more than 120 countries, we cannot deliver to all destinations. We will inform you of availability at your planned destination after we receive your request.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For some countries, a medical prescription is required. We will inform you after we receive the form if this is the case for your destination.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We aim to deliver one day before arrival and pick up again after departure.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We cannot deliver or pickup on public holidays and weekends.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In some countries fixed delivery and pickup days are used. We will inform you of the possible delivery and pickup dates if applicable for your destination.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For private homes and AirBnB, we require a local contact that can open the door for delivery and pickup. If unavailable delivery is only possible after arrival and pick-up before departure (not on weekends). If the local contact is unwilling or unable to assist we cannot guarantee a timely delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If we come to pick up and cannot gain access to the property or pickup instructions are not followed, additional rental costs may be charged.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If special connections or peripherals are required that are not part of the standard oxygen installation these must be brought and installed by the traveller themselves.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Special so-called NRB masks for cluster headache treatment cannot be supplied everywhere and must, in that case, be brought by the traveller themselves.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In some cases an oxygen service may no longer be available at a certain destination due to a change in regulations or supplier coverage even though you travelled to this destination before. These situations are beyond our control. We will however still try and find a solution for you.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We aim to deliver the same oxygen equipment as is being used at home, but brands and types may vary from country to country. In all cases we always deliver what is needed\u00a0 according to your medical prescription.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ol>\n<p><b>LIQUID OXYGEN<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We cannot fill liquid oxygen tanks from third parties (e.g. a tank in your car for travel). This is not possible anywhere.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Filling your own portables from the liquid oxygen tanks is allowed, but we never guarantee 100% compatibility even though the liquid oxygen portable and tanks may be from the same manifacturer. It is always at your own risk and we highly recommend bringing an alternative solution as a backup where possible if oxygen is needed for the return trip.<\/span><\/li>\n<\/ol>\n<p><b>PORTABLE CYLINDERS<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Small portable cylinders are only available in the U.K. and in <\/span><span style=\"font-weight: 400;\">limited<\/span><span style=\"font-weight: 400;\"> quantities in France. <\/span><span style=\"font-weight: 400;\">They are not available in Spain and Portugal.<\/span><span style=\"font-weight: 400;\"> If your therapy allows it we can offer you alternatives like a portable concentrator or liquid oxygen.<\/span><\/li>\n<\/ol>\n<p><b>SPECIAL OXYGEN FLOW RATES<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Oxygen flow rates lower than 1 and higher than 15 liters per minute are not possible at all destinations. We will inform you of the possibilities at your chosen destination.<\/span><\/li>\n<\/ol>\n<p><b>TAKING OXYGEN EQUIPMENT OUT OF THE DESTINATION COUNTRY<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Materials supplied in the country of destination must remain in the country of destination and may under no circumstances be taken out of the country.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ol>\n<p><b>OXYGEN FOR TRAVEL FROM ONE COUNTRY TO ANOTHER<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We cannot arrange oxygen for use during travel from one country to another. This means we cannot provide oxygen during flights, during ferry crossings or travel by private transportation from one county to another.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ol>\n<p><b>CRUISES<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We cannot provide oxygen for cruises departing from the U.K.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We can arrange oxygen for cruises in Spain subject to availability.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We can arrange oxygen for river cruises in Europe subject to availability<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">In all cases you will be clearly informed when we receive your request via our form.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-4 single-internal-gutter\"><div class=\"uncol style-light sticky-element sticky-sidebar animate_when_almost_visible right-t-left\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_row row-internal row-container tablet-hidden mobile-hidden\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-single-media  text-left\"><div class=\"single-wrapper\" style=\"max-width: 100%;\"><div class=\"tmb tmb-light  img-circle tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\"><div class=\"t-inside\"><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"uncode-single-media-wrapper img-circle\"><img decoding=\"async\" class=\"wp-image-4811\" src=\"https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance.jpg\" width=\"500\" height=\"500\" alt=\"\" srcset=\"https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance.jpg 500w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-300x300.jpg 300w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-150x150.jpg 150w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-12x12.jpg 12w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-60x60.jpg 60w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-350x350.jpg 350w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-348x348.jpg 348w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row inverted-device-order vc_custom_1670241764634 row-internal row-container desktop-hidden mobile-hidden\" style=\"margin-top: -20px ;\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-single-media  text-center\"><div class=\"single-wrapper\" style=\"max-width: 57%;\"><div class=\"tmb tmb-light  img-circle tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\"><div class=\"t-inside\"><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"uncode-single-media-wrapper img-circle\"><img decoding=\"async\" class=\"wp-image-4811\" src=\"https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance.jpg\" width=\"500\" height=\"500\" alt=\"\" srcset=\"https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance.jpg 500w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-300x300.jpg 300w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-150x150.jpg 150w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-12x12.jpg 12w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-60x60.jpg 60w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-350x350.jpg 350w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-348x348.jpg 348w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row vc_custom_1670241417802 row-internal row-container desktop-hidden tablet-hidden\" style=\"margin-top: -15px ;\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-single-media  text-left\"><div class=\"single-wrapper\" style=\"max-width: 100%;\"><div class=\"tmb tmb-light  img-circle tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\"><div class=\"t-inside\"><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"uncode-single-media-wrapper img-circle\"><img decoding=\"async\" class=\"wp-image-4811\" src=\"https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance.jpg\" width=\"500\" height=\"500\" alt=\"\" srcset=\"https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance.jpg 500w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-300x300.jpg 300w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-150x150.jpg 150w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-12x12.jpg 12w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-60x60.jpg 60w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-350x350.jpg 350w, https:\/\/www.oxygenworldwide.com\/wp-content\/uploads\/2023\/03\/insurance-348x348.jpg 348w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-108971-bg row-container\" id=\"row-unique-3\"><div class=\"row double-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-4 half-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"animate_when_almost_visible bottom-t-top icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\" ><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/contact\/enquiries\/\" target=\"_blank\" class=\"text-accent-color custom-link\"><i class=\"fa fa-world fa-4x fa-fw\"><\/i><\/a><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-4x\"><h3 class=\"h2\"><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/contact\/enquiries\/\" target=\"_blank\">OXYGEN for my holiday<\/a><\/h3><\/div><p>You can request a non-binding quotation for oxygen services abroad.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-4 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"animate_when_almost_visible bottom-t-top icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\" ><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/ehic\/\" class=\"text-accent-color custom-link\"><i class=\"fa fa-medkit fa-4x fa-fw\"><\/i><\/a><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-4x\"><h3 class=\"h2\"><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/ehic\/\">EHIC Scheme<\/a><\/h3><\/div><p>We have started a special service for the initial set-up of the medical oxygen at your destination to give you peace of mind.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-4 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible bottom-t-top\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\" ><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/blog\/\" class=\"text-accent-color custom-link\"><i class=\"fa fa-bubble fa-4x fa-fw\"><\/i><\/a><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-4x\"><h3 class=\"h2\"><a role=\"button\" href=\"https:\/\/www.oxygenworldwide.com\/blog\/\">Read our blog<\/a><\/h3><\/div><p>Find out all the news and updates about travelling with oxygen.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Important Remarks for Oxygen RequestsPlease note the following important remarks when requesting your oxygen service: DELIVERIES Even though OxygenWorldwide delivers [...]","protected":false},"author":6,"featured_media":4811,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":29,"footnotes":""},"class_list":["post-8570","page","type-page","status-publish","has-post-thumbnail","hentry","page_category-help"],"_links":{"self":[{"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/pages\/8570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/comments?post=8570"}],"version-history":[{"count":5,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/pages\/8570\/revisions"}],"predecessor-version":[{"id":8601,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/pages\/8570\/revisions\/8601"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/media\/4811"}],"wp:attachment":[{"href":"https:\/\/www.oxygenworldwide.com\/en\/wp-json\/wp\/v2\/media?parent=8570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}